Warranty & Guarantee

At intoobetter, we care about the quality, condition, and completeness of the home products offered through our online store.

This Warranty and Guarantee Policy explains the support that may be available if a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.

intoobetter currently offers home products across three primary collections:

Furniture
Rugs and Home Textiles
Home Decor and Lighting

This policy should be read together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Terms and Conditions.

Our Quality Commitment

We make reasonable efforts to ensure that products sold through intoobetter are accurately described, appropriately packaged, and supplied in suitable condition.

Our product range includes furniture, rugs, home textiles, lighting, mirrors, vases, candle holders, wall art, decorative accessories, storage products, and other home products within our three primary categories.

Because home products may contain different materials, finishes, components, textile surfaces, hardware, decorative details, or other individual elements, minor manufacturing variations may occasionally occur.

These may include slight differences in:

Color tone
Surface finish
Texture
Grain or pattern appearance
Component alignment
Decorative details
Packaging presentation
Minor manufacturing marks

Minor variations that do not materially affect the intended function or normal use of the product do not necessarily indicate a defect.

Product characteristics vary by item. Please review the applicable product page for individual specifications and product information.

Damaged, Defective, Incorrect, or Incomplete Products

If your order arrives with an issue such as:

Damage during delivery
Broken or visibly damaged parts
Missing pieces, hardware, or accessories
Incorrect components
An incorrect product
An incorrect quantity
A product that does not function as reasonably described
Damaged packaging that has materially affected the product
A product materially different from what was ordered

please contact our Customer Support Team as soon as reasonably possible after delivery.

To help us review your request, please provide:

Order number
Email address used during checkout
Product name
A brief description of the issue
Clear photos or videos of the affected product
Photos showing damaged or missing parts, where applicable
Photos of the product packaging
Photos of the outer shipping package, where relevant
A photo of the shipping label, where applicable

Please keep the affected product, included parts, accessories, hardware, and packaging until our team has completed the review.

Available Resolutions

Once your request has been reviewed and the issue has been confirmed, intoobetter may provide an appropriate resolution depending on the circumstances.

Available resolutions may include:

Replacement of the affected product
Replacement of a missing or damaged part, where available
Reshipment of an incorrect or missing item
Refund to the original payment method
Partial refund where appropriate
Another reasonable remedy required by applicable law

The appropriate resolution may depend on:

Nature of the issue
Product condition
Availability of replacement products or components
Order circumstances
Applicable consumer protection requirements

Furniture

Our Furniture collection may include sofas, accent chairs, dining chairs, coffee tables, nightstands, shelving units, console tables, storage cabinets, and other home furniture.

Where applicable, product quality concerns may include:

Broken or damaged structural parts
Missing hardware or assembly components
Incorrect parts
Damaged surfaces or finishes
Components that do not align or function as reasonably described
Missing shelves, legs, handles, or other included parts

Before assembly, customers should review the included parts and applicable instructions.

If you believe an important component is missing or damaged, please contact us before returning the complete product.

Rugs and Home Textiles

Our Rugs and Home Textiles collection may include area rugs, decorative rugs, throw blankets, cushions, pillows, bedspreads, and other textile-based home products.

Depending on the individual product, quality-related concerns may include:

Significant damage present on delivery
Incorrect size, color, or product supplied
Missing included components or accessories
Material defects that materially affect normal use
A product materially different from the applicable description

Because textile products may vary slightly in texture, color tone, pattern placement, or surface appearance, minor variations may not necessarily indicate a defect.

Please review the applicable product page and care information before use.

Home Decor and Lighting

Our Home Decor and Lighting collection may include table lamps, floor lamps, mirrors, vases, candle holders, wall art, decorative sculptures, storage baskets, and other interior accents.

Depending on the individual product, quality-related concerns may include:

Broken or damaged decorative parts
Cracked or visibly damaged components
Missing accessories or mounting parts
Incorrect product or finish
Missing lighting components
A lighting product that does not operate as reasonably described after following the applicable setup instructions

Where a product requires assembly, installation, bulbs, power connection, or another preparation step, please review the applicable instructions and product specifications before determining that the item is defective.

Missing Parts or Components

Some products sold by intoobetter contain multiple individual parts or accessories.

These may include:

Furniture hardware
Assembly components
Legs or supports
Shelves
Handles
Mounting hardware
Lighting components
Decorative accessories
Instruction materials

If a product arrives with a missing part or component, please contact us and provide:

Order number
Product name
Description of the missing component
Photos of the received product and included parts, when helpful

Where possible, we will review whether the issue can be resolved through replacement of the affected or missing component without requiring the entire product to be returned.

What Is Not Generally Covered

Subject to applicable law, this Warranty and Guarantee Policy does not generally cover:

Minor cosmetic or manufacturing variations that do not materially affect normal use
Normal wear resulting from regular use
Damage caused after delivery through misuse or improper handling
Damage caused by incorrect assembly or installation
Damage caused by failing to follow applicable instructions
Missing parts or accessories lost after delivery
Products that have been materially altered or modified
Damage resulting from unsuitable storage
Damage caused by excessive force or improper use
Damage caused by accessories or components not specified for the product
Products purchased from unauthorized third-party sellers
Personal preference regarding color, design, texture, size, finish, or appearance where the product is otherwise as described

This section does not affect rights customers may have where a product arrives damaged, defective, incorrect, incomplete, misrepresented, or otherwise protected under applicable law.

Product Use and Care

Products purchased from intoobetter should be used according to the information and instructions supplied with the individual product.

Before use, customers should review:

Product instructions
Assembly instructions
Installation instructions, where applicable
Included parts and components
Care information
Usage information
Electrical specifications for applicable lighting products
Applicable warnings

Furniture should be assembled and used according to the applicable product instructions.

Rugs and home textiles should be handled and cared for according to the applicable product information and care guidance.

Home decor and lighting products should be installed, placed, and used according to the relevant instructions and specifications.

Lighting products should only be used with applicable electrical specifications and compatible components stated for the individual product.

Product Appearance and Individual Use

Product photographs are intended to represent the general appearance of the applicable item.

Minor differences may occur because of factors such as:

Display settings
Lighting
Manufacturing variations
Material or texture variations
Pattern or grain placement
Packaging updates
Product improvements

Colors, surface textures, wood-tone patterns, textile patterns, decorative finishes, and other visual characteristics may also appear somewhat different depending on lighting conditions and display settings.

intoobetter does not guarantee that every product will appear identical under all lighting conditions or on every screen where natural or manufacturing variations are present.

How to Submit a Warranty Request

1. Contact Us

Customer Support Email:
service@intoobetter.com

2. Include Your Order Information

Please provide:

Order number
Email address used during checkout
Product name

3. Describe the Issue

Explain the problem clearly and include supporting photos or videos where applicable.

For products containing multiple parts, please identify the damaged, defective, or missing component when possible.

4. Wait for Review

Our Customer Support Team will review the information provided and contact you regarding the appropriate next steps.

Please do not return any product before receiving return instructions from our Customer Support Team.

Return Shipping

If intoobetter confirms that a product was damaged, defective, incomplete, or incorrectly supplied due to an order or fulfillment issue, we will provide the appropriate resolution and any necessary return instructions.

For other return requests, eligibility and return shipping responsibilities are handled according to our Return and Refund Policy.

Please do not send products to our registered company address unless our Customer Support Team specifically instructs you to do so.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing and posting times may vary depending on:

Payment method
Payment provider
Bank
Card issuer
Financial institution

Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.

No Unauthorized Warranties

Except as expressly stated on intoobetter.com or required by applicable law, intoobetter does not provide additional guarantees regarding:

Exact color appearance under every lighting condition
Exact matching of natural-looking patterns, grain, or textures
Compatibility with accessories or components not specified for the product
Suitability for every room, space, or personal preference
A particular decorative or styling result
Performance outside the product's stated intended use
Results arising from improper assembly, installation, placement, or use

Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited.

Consumer Rights

This Warranty and Guarantee Policy is provided in addition to any rights you may have under applicable consumer protection laws.

Where applicable law provides additional rights relating to defective, damaged, incorrect, incomplete, misrepresented, or non-conforming goods, those rights will continue to apply.

Contact Us

For questions regarding product quality, damaged or defective products, missing parts, incorrect or incomplete orders, replacements, refunds, or this Warranty and Guarantee Policy, please contact:

intoobetter Customer Care