Return Policy
At intoobetter, we want customers to feel confident when shopping for our Furniture, Rugs and Home Textiles, and Home Decor and Lighting.
This Return and Refund Policy explains how return, refund, and exchange requests are handled for purchases made through intoobetter.com.
Our products may include furniture, rugs, home textiles, lighting, mirrors, vases, candle holders, wall art, decorative accessories, storage products, and other home products within these three primary categories.
Please review the information below before submitting a request.
1. Return Period
Customers may request a return within 30 days of receiving their order.
Before sending any product back, please contact our customer service team to request return authorization and receive the applicable return instructions.
Customer Support Email:
service@intoobetter.com
When contacting us, please provide:
- Order number
- Email address used for the order
- Product name
- Product category, when applicable
- Reason for the return
- Photos or other supporting information, when applicable
Our team will review the request and provide further instructions.
2. Return Eligibility
Unless otherwise required by applicable law, products should generally meet the following conditions to qualify for a standard return:
- The return request is submitted within the applicable return period.
- The product is unused and in its original condition.
- All original parts, components, accessories, manuals, hardware, and packaging are included where applicable.
- The product has not been damaged through misuse, improper handling, improper assembly, installation, or unauthorized modification.
- Return authorization has been obtained from our customer service team before shipment.
For products that include multiple parts, hardware, accessories, or detachable components, customers should make sure all original items are included when returning an eligible product.
Products returned without prior authorization may experience processing delays or may not qualify for a return where permitted by applicable law.
3. Items That May Not Qualify for Return
Certain products may not qualify for a standard return, including products that:
- Show signs of use beyond what is reasonably necessary to inspect the item
- Have missing parts, accessories, hardware, manuals, or important packaging
- Have been altered, modified, improperly assembled, improperly installed, or damaged after delivery
- Have been damaged due to misuse or improper handling
- Are returned outside the applicable return period
- Are returned without the required return authorization
For example, furniture returned with missing hardware or components, lighting products returned with missing included parts, or home products returned in materially altered condition may not qualify for a standard return.
These limitations do not affect any rights customers may have under applicable consumer protection laws.
If you are unsure whether a product qualifies for return, please contact us before sending it back.
4. How to Request a Return
To start a return, please contact:
Please include your order information, product name, and a brief explanation of your request.
After receiving your message, our customer service team will review the information and, if the request is approved, provide return instructions.
Please follow the return instructions carefully.
Do not send products to an address without first receiving return instructions from our customer service team.
5. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If a product from our Furniture, Rugs and Home Textiles, or Home Decor and Lighting collections arrives:
- Damaged
- Defective
- Incomplete
- Different from the item ordered
please contact us as soon as reasonably possible.
Provide:
- Order number
- Product name
- Description of the issue
- Photos of the product
- Photos of the packaging, when relevant
- Details of any affected or missing parts or components
Our customer service team will review the information and determine an appropriate resolution based on the circumstances.
Depending on the situation, available solutions may include replacement, refund, or other appropriate assistance.
6. Missing Parts or Components
Some products in our Furniture and Home Decor and Lighting collections may include multiple parts, hardware, accessories, or other components.
Examples may include:
- Furniture hardware
- Assembly components
- Shelves or removable parts
- Lighting components
- Decorative accessories
- Mounting hardware, where applicable
- Instruction materials
If your order arrives with a missing part or component, please contact us before returning the entire product.
Please include:
- Order number
- Product name
- Description of the missing part or component
- Photos of the received product, when helpful
Where possible, our team will review whether the issue can be resolved without requiring a complete product return.
7. Exchanges
If you would like to exchange an eligible product, please contact our customer service team first.
Exchange requests depend on factors such as:
- Product availability
- Condition of the returned product
- Completeness of parts and accessories
- Reason for the exchange
- Applicable return eligibility
If a direct exchange is unavailable, our team may provide another available resolution.
8. Return Shipping
Return shipping responsibility depends on the reason for the return and the circumstances of the request.
If a return results from a verified damaged, defective, incorrect, incomplete, or otherwise qualifying fulfillment issue, we will provide applicable instructions after reviewing the request.
For returns based on customer preference or other non-defect reasons, return shipping costs may be the customer's responsibility where permitted by applicable law.
Please do not arrange return shipping until you have received instructions from us.
9. Return Inspection
Returned products may be inspected after they are received.
The inspection may confirm:
- Product condition
- Completeness of parts and components
- Included accessories or hardware
- Manuals or instructions, when applicable
- Packaging condition
- Whether the returned product matches the approved return request
For furniture, lighting, or other products supplied with multiple parts or accessories, the inspection may also include verification that the original components are included.
For rugs, blankets, pillows, bedspreads, and other home textiles, the condition of the returned product may also be reviewed to confirm that it meets the applicable return requirements.
If the return meets the applicable requirements, the refund will proceed according to this policy.
If there is an issue with the returned product, our customer service team may contact you for additional information.
10. Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of the refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on:
- Payment method
- Payment processor
- Card issuer
- Bank processing times
After a refund has been issued by us, additional processing time may be required by your financial institution.
11. Original Shipping Charges
Original shipping charges may not be refundable for customer-preference returns unless otherwise required by applicable law or specifically confirmed by our customer service team.
If an order qualifies for a refund because of a verified fulfillment error, damaged product, defective item, incorrect item, or missing parts or components, applicable shipping costs will be reviewed as part of the resolution.
12. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests when the order has not yet entered processing or shipment.
Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed after delivery.
13. Refund or Return Questions
If you have questions about a return, refund, exchange, damaged product, missing component, or other after-sales matter, please contact:
Customer Support Email:
service@intoobetter.com
Please include your order number whenever possible so that we can locate the relevant transaction more efficiently.
14. Company Information
Brand:
intoobetter
Website:
intoobetter.com
Legal Entity:
Guangzhou Yikabao Technology Co., Ltd.
Registered Address:
A296, Room 105-1, Ground Floor, Building 1,
No. 96 Banhe Road, Huangpu District,
Guangzhou, Guangdong, China
Unified Social Credit Code:
91440112MAEFMPKL3K
Customer Support Email:
service@intoobetter.com
intoobetter.com is owned and operated by Guangzhou Yikabao Technology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
15. Our Commitment
At intoobetter, we aim to provide clear return procedures, transparent refund information, and dependable after-sales support for our Furniture, Rugs and Home Textiles, and Home Decor and Lighting collections.
As our product selection develops, we will continue to update relevant product and policy information so that our website accurately reflects the products currently offered through intoobetter.
If there is an issue with an order or product, we encourage customers to contact our customer service team so that the situation can be reviewed and appropriate assistance can be provided.
Thank you for shopping with intoobetter.