FAQ

Q: Are intoobetter cat scratchers safe for cats and daily home use?

A: Yes! All intoobetter scratchers are made of carefully selected natural solid wood or food-grade thick corrugated cardboard, with strict safety and durability inspections. Non-toxic, odor-free materials are friendly to cats of all ages, perfectly suited for daily use in homes, apartments and pet spaces.

Q: How long does it take to receive my order?

A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days depending on your location and customs processing time.

Q: Can I track my order?

A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.

Q: What if my item arrives damaged or defective?

A: Please contact us within 7 days of receiving your order at service@intoobetter.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.

Q: Do you offer international shipping?

A: Yes, intoobetter ships worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.

Q: Can I cancel or change my order?

A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.

📩 Email: service@intoobetter.com 📞 Phone: +852 3563 5068 📍 Address: 4/F, Cheung Shun Industrial Building, 340 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong