PRIVACY POLICY

At intoobetter (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”), purchase our cat scratcher products, or otherwise interact with us.
By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your shopping experience for cat scratchers and pet supplies.

Personal Information

Information you voluntarily provide when you:
  • Create an account
  • Place an order for cat scratchers or other pet goods
  • Contact customer support
  • Subscribe to newsletters
Examples include: name, email address, phone number, shipping address, billing address, and order details for your pet product purchases.

Technical & Usage Information

When you visit our Site, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Site
This helps us improve the performance and usability of the Site for all pet product shoppers.

2. How We Use Your Information

We may use your information for the following purposes:
  • Process and fulfill orders (shipping, delivery, refunds for cat scratchers and pet items)
  • Send order confirmations, shipping updates, and after-sales support
  • Answer customer inquiries and resolve issues about our cat scratcher products
  • Send optional marketing emails, promotions, and new pet product launches
  • Improve our website, cat scratcher designs, and customer service
  • Comply with legal obligations
We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:
  • Remember your preferences for cat scratcher styles and site settings
  • Track browsing behavior for analytics to optimize our pet product store
  • Help display personalized cat scratcher recommendations and content
You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

4. Data Sharing and Disclosure

We may share your information with trusted third parties strictly for business operation needs:

Order Fulfillment Partners

Logistics, courier, and payment providers that help deliver your cat scratcher orders and process payments securely.

Service Providers

Platform tools for website hosting, email delivery, and customer support management.

Legal and Safety Reasons

If required by law or to protect the rights, property, or safety of intoobetter or others.
Unless required by law, we will not share your personal data for unrelated third-party marketing.

5. Your Privacy Choices

You have rights regarding your personal information:
  • Access or update your account information and shipping details
  • Opt out of marketing emails about new cat scratchers and pet promotions
  • Delete your account or request data removal (subject to legal retention requirements)
To exercise your rights or unsubscribe, contact us at:

Email: service@intoobetter.com

Phone: +852 3563 5068

6. Children’s Privacy

Our Site is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us and we will take steps to remove it.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Users

If you are accessing our Site from outside Hong Kong, your information may be transferred to, stored, or processed in different regions depending on our service providers. Your use of the Site constitutes your consent to such transfers in compliance with applicable laws.

9. Changes to This Privacy Policy

We may update this Policy as our Site and pet product services evolve. When changes are made, the “Last Updated” date will be revised. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: service@intoobetter.com

Phone: +852 3563 5068

Address: 4/F, Cheung Shun Industrial Building, 340 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong